Privacy policy.

This policy explains how Bioart Dental handles personal information when you work with us as a dentist or practice, when your patient's case comes to our laboratory, and when you use this website.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and with the state and territory laws that apply to health records.

"We", "us" and "our" mean Bioart Dental Australia Pty Ltd (ACN 078 740 315) as trustee for The Bioart Dental Trust (ABN 99 627 813 153). "You" means the person dealing with us or visiting this website.

• Personal information: information or an opinion about an identified person, or a person who can reasonably be identified. For example, a name, phone number or date of birth.
• Health information: information about a person's health or the health services they receive. A dental scan, an impression or a prescription for a crown is health information.
• Sensitive information: a category of personal information, including health information, that the Privacy Act protects more strictly.

What we collect depends on how you deal with us. It can include:

• For dentists and practices: names, practice details, phone numbers, email and postal addresses, and account and billing details.
• For patients, as part of a case: name, gender and date of birth, so each restoration reaches the right person.
• Case information sent by the treating dentist: intraoral scans, impressions, photographs, shade information, prescriptions and clinical notes needed to design and make the restoration.
• Photographs taken with consent when a patient attends a shade consultation in our surgery.
• Anything you tell us when you phone, email or send an enquiry.

When you send an enquiry through the contact form, we receive the details you enter (your name, practice, email, phone number and message) by email, and use them to reply to you.

Like most websites, our hosting provider records technical information when a page is requested, such as your browser type, operating system and IP address, to keep the site running and secure.

This website does not use advertising or tracking cookies.

Our website links to other websites, such as scanner platforms and suppliers. Those sites are not covered by this policy, and we are not responsible for their content or their privacy practices.

We collect most personal information directly from dentists and practices, through:

• Case prescriptions and lab forms
• Digital scans sent from scanner platforms, and impressions sent by courier
• Our case management system and dentist portal
• Phone calls, emails and the enquiry form on this website

Patient information usually comes to us from the treating dentist, not from the patient. We rely on the dentist to have told the patient that their information will be shared with a dental laboratory to make their restoration.

When a patient attends a shade consultation with their dentist, we may also collect information directly from them.

You can ask us general questions without telling us who you are. To make a restoration, though, we need to be able to identify the case and the patient it belongs to.

We use and disclose personal information for the purpose we collected it, or as otherwise permitted by law. This includes:

• Designing, making and delivering restorations, and matching each one to its patient
• Talking with the treating dentist about the case
• Quality assurance and our written warranty
• Billing, invoicing and account management
• Running our business, including complaint handling
• Sending dentists news about our services, which you can opt out of at any time
• Meeting our legal obligations

We share personal information with the treating dentist and their practice, and with the service providers who help us run our business, such as our couriers and our email, software and case management providers. They may only use it to provide their service to us.

We do not sell, trade or rent personal information.

We store personal information in paper and electronic records and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, change or disclosure.

We keep personal information only for as long as we need it for the purposes above, including our warranty and record-keeping obligations, and then destroy it or remove identifying details.

Some of the providers we use, such as email and software services, may store information on servers outside Australia. Where that happens, we take reasonable steps to make sure the information is handled in line with the Australian Privacy Principles.

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us below. We will respond within a reasonable time, usually 30 days. If we can't give you access, we will tell you why in writing.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

If you have a concern about how we have handled personal information, please contact us first so we can try to resolve it.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.