Common questions.
Can't see your question here? Call the lab and talk to a technician. 03 9859 7300
Who does Bioart Dental work with?
We work with dentists and dental practices. We don't provide treatment directly to the public, but patients are welcome to come to our lab with their dentist for consultations. We are the leading supplier to Melbourne's Prosthodontic Program and partner to practices Australia wide, ranging from inner CBD practices to regional dentists and government department work.
How quickly can you turn a case around?
Most routine cases are completed in five days in the lab. Timing depends on case complexity, materials, the information supplied and whether a consultation or try-in is required. Ask us to confirm timing for your case.
Got an urgent case?
Tell us and we will move mountains to meet it.
Can I send a digital scan?
Yes. We accept intraoral scans as well as conventional impressions. Connect with us via your digital platform. Our digital address is digital@bioartdental.com.au.
Where are restorations made?
In our Kew East, Melbourne laboratory, using products entered in the Australian Register of Therapeutic Goods.
Can I speak to someone about an implant or difficult case?
Yes. We provide technical support and have director-level implant expertise for cases ranging from single implant crowns to complex multi-unit restorations.
Can you help with shade matching?
Yes. We provide a free in-house shade consultation service with a dedicated surgery and digital photography. Bringing all three parties into the same conversation allows the opportunity to align shade, fit and expectations before insert, reducing chairside surprises.
Can we do a try-in at your premises?
Yes. We offer free use of our in-house surgery for clinician-led patient try-ins, subject to booking and availability.
Do you collect and return cases?
Yes. We offer free courier pick-up and delivery.
What if a case needs attention?
Tell us as early as possible. Our commitment is to work with you toward the fastest, easiest solution for the patient, with written warranty support.
How does the Welcome Offer work?
Contact us before sending the case. Once eligibility is confirmed, the Offer is applied to the first qualifying completed case order, subject to the final offer terms.
How do I get started?
Call 03 9859 7300 or email smile@bioartdental.com.au. Our team will help with set-up, courier arrangements and the next suitable case.
Ready to try Bioart Dental?
Trust us on one suitable case. Let the work, the communication and the turnaround speak for themselves.
Ask about the Welcome Offer before you send your first case.
A final word
A laboratory should make your work easier, not give you another thing to chase. Our aim is simple: local people, clear communication, reliable support and restorations you can stand behind with confidence.